What Lynchburg Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing we can’t write ourselves. Every testimonial on this page came from a real chimney cleaning job in Lynchburg, and every one of them reflects something we did that we’d do again tomorrow. We don’t offer discounts for reviews. We don’t screen out the tough ones. What you see here is what happened when our technicians showed up, did the work, and let the results speak.
Recent Reviews
“They found a cracked flue liner during our routine sweep that could’ve sent carbon monoxide into the house. Russell walked me through the camera footage himself, showed me exactly where the gap was, and explained why it couldn’t wait. The repair was done in one day, and they left our living room cleaner than they found it.”
Brooke H., Boonsboro, Lynchburg
“We bought a 1920s farmhouse in Forest and the chimney hadn’t been touched in fifteen years. The crew pulled out enough creosote to fill a five-gallon bucket, no exaggeration. What impressed me was the technician stopped mid-job to show me the buildup on camera, so I understood why the sweep took longer than a standard cleaning. No surprises on the bill, just the upfront price we’d agreed to.”
Emily C., Forest, VA
“I called at 9 PM on a Saturday because smoke was backing up into our den. A live person answered, which I honestly didn’t expect. They had someone out Monday morning, found a bird’s nest blocking the flue, and cleared it same visit. The technician even checked our damper operation while he was up there, no extra charge. That’s the kind of thoroughness you don’t find often in Lynchburg.”
Beatriz G., Wyndhurst, Lynchburg
“After a bad experience with another company that tried to sell me a full liner replacement I didn’t need, I called Hearthstone for a second opinion. Russell ran his own camera inspection, showed me the footage side-by-side with what the other company had claimed, and pointed out that the ‘damage’ was actually normal mortar discoloration. Saved me thousands. Honesty like that earns a customer for life.”
Paige T., Timberlake, Lynchburg
“We’ve used Hearthstone for chimney cleaning three years running now. Last visit, the technician noticed our chimney cap was rusting through and suggested a Gelco replacement before water damage got into the crown. He could’ve pushed it as urgent, but instead said we had until fall. We scheduled it anyway because the advice was sound, and the price he quoted was the price we paid. Done right, and they stand behind it.”
Brooke H., Boonsboro, Lynchburg
“The 90-Day Done Right Promise isn’t marketing fluff. We had a slight odor issue after our sweep, called back, and they sent the same technician the next business day. Turned out to be a draft problem unrelated to their work, but they adjusted our damper settings and didn’t charge us. In writing, no arguing. That’s how you run a business in a town where everybody knows your name.”
Emily C., Forest, VA
Why Customers Trust Us
These reviews keep coming back to the same things because they’re the same things we prioritize on every job. The Level-2 camera inspection with photos you can see and a plain-English verdict. That’s not an upsell, it’s standard. The no-hassle upfront pricing, so the number on the estimate is the number on the invoice. The 90-Day Done Right Promise, backed in writing with no arguing, governed by our K.E.Y.S. values: Krafted right, Every time, Your home first, Standing behind it.
Our technicians are background-checked and uniformed, and most jobs wrap in a single visit. We answer calls with a live person, 24 hours a day, 7 days a week. Not a voicemail, not a callback queue. And we use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, because builder-grade substitutes don’t hold up in Lynchburg’s freeze-thaw cycles.
We’ve been at this since 1984, over 42 years now. A company that plans to be in town thirty more years acts accordingly. We’d rather earn your trust slowly and keep it than burn it for a quick sale.
Call (540) 328-6986 to schedule your chimney cleaning or to request a free second opinion on any written estimate. We’ll be there when we say.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Lynchburg since 1984.